Because it's cloud-based, you can access Zendesk anywhere you are, on any device you have at your disposal. Let's take a look at why so many industries of any size, whether 5 or 5,000, turn to Zendesk for their customer service application.
Who Should Use ?
Anyone, really! Whether you are a small business, a freelancer, a medium sized business, a huge corporation, a non-profit, an association, or anything in between, Zendesk will work beautifully for you.
It supports users in a variety of countries (Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, UK, and US), and is available in 27 different languages.
If you need help, turn to their multiple support options: Knowledge Base, forums, FAQs, phone support, online support, and video tutorials. What good is a customer support solution without good customer support of its own?
What Devices Does It Support?
Putting to use the power of the cloud, access Zendesk using your Android, iOS, RIM, or Windows Phone device, Linux, Mac, Open-source, and Windows platforms. So basically, anywhere, on any device! You can guarantee security, as it features certifications from Safe Harbor, TRUSTe, and VeriSign.
What Does It Do?
Zendesk integrates all of your customer communication channels for more efficient support, bringing your social media, web support, chat, and email support to one central location. Their open API makes this integration seamless. Some built-in integrations include FreshBooks, WordPress, Salesforce, Google Apps, and Atlassian.
It is super fast to set up and put into action, and you'll see that your customer service department is more productive once it's in place. No training is required prior to use, which makes it easy for your representatives to get to work keeping customers happy.
Put to work the reporting and analytics features with over 20 out-of-the-box reports and dashboards. Zendesk is highly secure, incredibly reliable, and amazingly scalable, allowing you to grow your customer service team as your business grows in an instant.
Another neat feature: use Zendesk Benchmark and compare your level of customer support against your competitors!
What Will It Cost Me?
Their Starter plan starts at $20.00 per year, and you can give it a test drive before you commit with the available 30-day free trial. What's more, 100% of this fee is donated to a local charity! The Starter plan allows for up to three agents. Choose the Regular plan and pay $24 per agent, per month. The Plus plan will set you back $49 per agent per month, and the Enterprise plan is $99 per agent per month.
What is your current customer service solution? Would you consider switching to Zendesk?