Key Selling Points
- CODiE Award winner for Best Customer Service Solution
- The leading social and mobile customer engagement platform
- Secure authentication service: Safely Verifies and Connect customers to full resolution customer service channel on social media and resolves customer service interactions.
- Protects online customers using Facebook, Twitter and messaging apps from the risk of identity theft or fraud, when more personal identifiable information (PII) shared when they engage with brands to address support issues.
- Information collected using PII includes account numbers and email addresses without forcing customers to switch to other support channels to get issues resolved.
- Using Sparkcentral’s Secure Authentication capability, brands help agents can send customers a unique link to an encrypted messaging environment, providing customers with a secure channel to share key verification information.
Target Customers: Enterprises, Customer-obsessed companies
Customers: DreamHost, T-Mobile, Delta Air Lines, Uber, Nordstrom, JetBlue and Zappos
Headquartered: San Francisco, CA and has its EMEA headquarters in Hasselt, Belgium.
What for Customers?
- Simple, streamlined and fun way.
- Fastest customer routing and prioritization technology in the business and innovative workflow optimization and reporting tools
- Deliver effortless customer service experiences and drive brand loyalty
- Both the agent and the customer have a more positive experience.