Rebuild Web Hosting Company's Negative Image
It's a fact of life: image is everything when it comes to a successful business. The quest for profits involves lots of hard work, along with some slick advertising campaigns.
Another fact: bad reviews, whether written or word-of-mouth, can kill any successful business. Most people trust the opinions friends, relatives, and co-workers over an advertisement. When it comes to Internet reviews, people believe what they read, which means that the negative reviews will probably be regarded as true. Uh oh!
If your shared hosting company is running into some trouble in terms of public relations, is there anything you can do to fix the situation? Maybe. Take a look at these options.
Best Tips To Make Companies Image Positive on web
1. How to Respond To The Negative Feedback
This is the most important thing to do, especially if you're responding to a public post.
After apologizing for the mishap, find out what happened, and, most importantly, what you can do to help. Even if the reviewer doesn't respond, others reading that review will see that you truly care about your customers and want to make them happy no matter what.
2. Regular, Upbeat Blog Posts
Beyond keeping customers satisfied, you can further improve the image of your shared hosting company by posting inspiring, positive stories on your blog. Showcase a customer's success story or two each month. When you show the world the positive things about your company and the number of websites that are actually successfully hosted by your company, your image will begin to improve.
3. Social Media
If you aren't working your social media sites as much as you should be, now's a perfect time to do it. The more you post and encourage sharing of content, the more visible your posts are. This adds up to more potential customers!
While you're at it, start a Facebook or Twitter contest. People love to get things for free, and this will draw even more attention to your site. Try something like: “win three months worth of hosting services if you like us and share/retweet this post!”
People love giveaways, and the people that see yours will share these details with their friends, who'll share with their friends, and so on. It's all good, and it's all a win-win situation for everyone involved – just make sure that you live up to those promises.
Not Easy, But…
It isn't easy to rebuild the reputation of your hosting company after a bad review or bad press. However, with a little hard work and patience, you can make things right again! Just remember to always be open and honest, never hide from a mistake, and admit when you've done something wrong. You may not win back the customer you lost, but you will gain the attention of other people in the process.
Have you ever had to rebuild the image of your company? What did it take?