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Live Chat Software Benefits

Live Chat Software Benefits

Various Uses and Advantages: Here is a list of the many ways that live chat software can improve a website and enhance the customer experience. Obviously, live chat is an alternative to a call center. It gives users a way to immediately resolve an issue. It is also much more efficient and cheaper than a call center. There is no need to have a lengthy series of option numbers for the customer to navigate. It is far easier to bring up a chat window or a pop-up window right then and there as the user is navigating the site. Hold time is also much shorter, which possibly saves many customers from abandoning their activity. Also, support staff can handle multiple conversations at once. This is one of the biggest reasons why live chat is so efficient.

Advantages that are real


The results are somewhat astonishing. Here they are.

  1. 38% of shoppers who had a live chat said that they made their purchases based on the conversation that they had.
  2. 90% say that live chat is helpful and that it improved their experience.
  3. 44% say that live chat is one of the best services a website can offer.
  4. 63% of online shoppers are likely to return to sites that have live chat. The same number of people says that they are likely to make a purchase from that site.

Overall, live chatters are six times more likely to make a purchase than non-chatters. Chatwoo is quite preferred software choice for people.

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