Stops malware and cyber-attacks
Can't stop tech support social engineering scams or attacks. In 2017, the company received 153,000 reports from the victim users. Hackers either place an unsolicited phone call to the victim, display a strategic online ad, send a phishing email, or install malware to lead consumers to believe about system compromisation.
A fake technician often experienced scammer convinces or scare the victim that the device is having a problem and need immediate action. Furthermore, ask to install remote administration tools (RATs), allowing access and control to the device and compels the customer to pay. Even these scammers threaten to take legal action if charges for services not paid.
Not only Windows users are affected, but MacOS, iOS, and Android users also reported complain about fake tech support to FBI in 2017. According to the ZDNet report, it results in nearly $15 million worth of losses, and there were 11,000 such complaints. The numbers could be even much larger. The Microsoft has partnered with web hosting providers to take down fake support websites and worked with telecom networks to shut down scam phone numbers. Furthermore, the company is seeking the help of law enforcement and tech industry to make the dent on this issue.
The company advises to report the incidence, ask the bank to reverse the charges. Change all the passwords and uninstall any software installed. The proper knowledge and education is the best way to prevent such scam.