There are an amazing number of web hosting providers available today. Each of them provides different storage space, features and tools at different prices. It has become very difficult to determine which provider is the right one. While price, bandwidth, number of emails provided and storage space are some of the main criteria considered, the importance of customer support from the web hosting company to its clients cannot be ignored.
One of the main characteristics that distinguish a good web hosting provider from others is the customer support it provides to its clients. Most web hosting providers don't invest much in this area. Hence, their services can be found lacking in this section. Good customer support should provide help in tasks like integration with payment gateways, installation of SSL certificates, auto-responders and RSS feeds, etc.
Before buying or rent space from a web hosting company, it would be better off for you if you call their customer support executives. Find out from them what their areas of technical expertise are and their experience in solving problems related to various websites hosted on their servers. Make sure the web hosting company has some support staff situated at the place of its location.
These are some things which might cause unforeseen delay in solving your problem. If your host is just a reseller web host and he must contact the original web hosting service to ask for solution to your problem.
Customer support is the most important point to consider when renting web space because it dictates the ability of the web hosting company to put your site back into operation quickly if you counter any problems