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Live Help Support on Websites
Live Help Support
Always have live help support manned, website visitors often come up with the problems with the expectation that through live help support, it would get resolved immediately. If all the support personnel engaged than a message gets flashed to the visitors about the expected time, after which next support staff would be available. Under normal conditions, this wait time is between 1-5 minutes and treated as ideal wait time. Once the conversation starts with the customer with genuine curiosity. The client share a lot of information, sometimes their feelings, thoughts, feedback and the areas of improvement. The support person needs to offer enough time and space to the client to share before jumping to the next phase. The healthy and satisfactory conversation may also lead to the further sale of products or services. But that offer should come only after client details ‘What exactly he/she wants.' The support team if they are technicals related to products or services resolves the issues or handover to those dedicated for the same.
Live Help Support must remain observant, takes notes, understand and analyze customer needs.
Most sales queries do not end into sales, but still, support person gives thanks to the client for their time and showing interest in the company. If clients show interest, then live help support person remains observant, takes notes and try to understand and analyze the client's view about specified products or services. They are keeping in mind that it is evident that the client view would be different. If they are ready to purchase, then they would be looking for some specific promises or aspects. Therefore, before offering any product, services or programs live help support person understands the complete scenario. The offerings must work as per customer expectations and are a better fit for them. If not, then necessary changes need to be made to the service, products or programs. It's evident that with the time, the customer needs would alter, hence live support person must try to predict the future tendency to buy or behavior.
Conclusion: Live Help Support
People have a tendency to buy products or services based on their experience, and which they share with others also. Thus the live help personal should be smart and intelligent to understand, analyze and research the client during the conversation. And, further, help in the design and redesign products or services as per needs or wants.