A Business understands the need, what kind of hosting plan required and what is its budget. Further features a business look into a provider include technical support and security features. Most businesses are not tech savvy; hence they need best professional support option. A professional support resolves the issues over time and brings 100% customer satisfaction.
The hosting provider provides security to the business website by installing a firewall, anti-malware, and anti-virus software. Furthermore, offers DDoS protection, updates, and upgrades.
A hosting company hires technical staff, and provide all-around user-friendly support via live chat, phone, email and by trouble ticket system. The support brings confidence among customers, and in return, a hosting provider gets positive reviews and recommendations on 3-party review sites like BHJ.org, Review.CPWebHosting.com, Ananova, SiteGeek.com and much more. These reviews further help to bring more customers to a provider.
The new customers read reviews and then consider hosting provider safe for their business website. If a company provide exceptional support, it starts getting traffic and customers and recognized as expertise or specialized in that sector.
A business look for bandwidth and web-space in hosting plans and also view plans to keep scalability in mind. A company displays four to five plans, which differ in these features and customer to upgrade to higher plans.
Most of the hosting companies offer 100% SLA Service Level Agreement. There could be downtime due to outrage or natural calamity or through unavoidable circumstances, but the company does provide damage to its customers. Although it is obvious, no hosting provider can give the loss of the customer during downtime, but their commitment shows confidence, how much they care about the customer business. Their 100% guarantee shows high-availability, reputation, and reliability.