There has been a rapidly rising demand for web hosting services and many of the part-time basis-basement operations have found it virtually impossible to meet the new quality and service demands of web sites.
Here are the 3 most common complaints against hosts:-
1) Poor Technical Support
This complaint is by far the one that is mostly heard. Many hosting companies outsource their technical support and the result is often total chaos. Clients get answering machines or voice mail systems when they call. Sometimes you can even get non-English speaking technicians.
Other times trouble tickets go unanswered for days without resolution.
Reliability is another major complaint with sites being down to many times or being too slow at certain times. All this impacts negatively on the performance and revenue potential of the site.
3) Delays after signing up
When people sign up for web sites, they are often anxious to go ahead as quickly as possible. Nobody wants delays. But with many web hosts, after signing up it takes days for the account to be ready.