Web hosting is not just one time sales, and profit comes when customers retained for an extended period, and that comes when customer-satisfaction has taken on priority. The business needs to respond to the feedback regularly and continuously need to improve. The customers are demanding, harsh, critical, and sometimes insensitive. Sometimes even keen technical experts fail to satisfy them. The real challenge is to admit mistakes and failure and take action to fix the problem or issue. The complex difficulties need co-operation, mutual understanding, and a network of competent people.
In a hosting business, technology changes very fast, hence it becomes crucial to have a network of industry specialists, technology providers, and customers. Technology needs regular upgradations and updations. For that hosting company must always be ready for new coalitions or mergers. Without updations, the hosting environment becomes unstable, leading to inevitable failure shortly.
The hosting company regularly receives feedback, comments, and even criticism. Thus giving them a direction, to design or re-design and conform to the specifications. They must re-evaluate strategies and limits to get a clear vision of where to improve and learn by experience.
In a hosting business, relations are vital, hence a business needs to develop a healthy conversation with its customers, vendors, marketing associates, and affiliates. Thus the hosting support personnel should always listen to all the stakeholders, analyze and understand their situation. Excellent customer support is the strength of most of the hosting companies. Those, which are weak in this, ultimately die; hence companies are aware and keep support on their priority. The hosting companies are always in the development process, learning new perspectives, and gain experience. The companies who are self-aware are also better performers and are in the process of continuous improvement.