Advanced Communications as a Service (CaaS)

Communications as a ServiceAbout Communications as a Service (CaaS)

  • Its advanced capabilities free modern workers from desks
  • Features such as Live Help, Live Chat, Video Calling and conferencing, queue management, Trouble Ticket System and Slack integration

Benefits – Communications as a Service

  • Advanced Communications as a Service (CaaS)It creates value for businesses and growth opportunities for service providers
  • The European region hosted Internet Protocol (IP) telephony, and unified communications as a service (UCaaS) market continues to have a strong growth.

Communications as a Service (CaaS) Providers

OnSIP

Cloud VoIP and Unified Communications as a Service (UCaaS) provider

Services Offered

  • Real-time communications (RTC) services
  • Cloud platform and simple APIs for developers to rapidly and affordably build RTC applications of their own.

App Features

  • It offers both call management and collaboration tools
  • A desktop or system tray icon allows users to find and load the app quickly.
  • Advanced call handling functions, such as drag-and-drop transfer, multi-line call management, recent call history, and voicemail-to-email settings.
  • Saved user credentials and auto-login ensure phones remain online throughout the workday.
  • Desktop call notifications alert users of all incoming calls with caller ID information.
  • Instant messaging among coworkers, along with a free in-app Slack integration
  • Real-time call queue dashboard, with call supervision features and historical reporting
  • It hosts a suite of HD video capabilities. Users can initiate One-to-one video calling between contacts with a single click.
  • Multi-party video conferencing allows up to five parties to engage in a free video call. Users can create any number of video conferences and share a unique link to invite other participants to join the call.
  • Customers can also click on video call an individual or a queue via web buttons.
  • For a more engaging experience, callers can watch custom content while waiting in a video queue instead of listening to music on hold.

Executive

President and Co-Founder: Rob Wolpov

Establishment: 2004

OnSIP Customers

Number of Customers: 80,000+

What for Customers?

  • The customers enjoy on-demand phone system without the traditional high cost, burden, and inflexibility.
  • Using the app, customers streamline business communications into a single, user-friendly interface.

Latest News

  • (August 02, 2017) Announced the launch of its first desktop application for Mac and Windows. The app is a fully functional business phone designed for the flexible and mobile worker.
    It hosts a suite of business calling features and real-time reports. It is a free app and a complete desk phone replacement. Enable users to access their business phone from any computer. Using the app for iOS and Android, users can connect with customers and colleagues no matter where they want to work.

Godaddy SmartLine – Small Business Phone Number

More than 85% of businesses owners/managers use Smartphone for work and personal communication. Most of them keep two numbers, one for business and one for personal use.
The SmartLine adds a business number on Android and iOS smartphone. A fully integrated dedicated line for companies with a professional appearance.
Affordable: Available in two plans:

Basic: $3.99 – 100 talk minutes and 100 texts
Unlimited: $9.99, talk minutes and texts as name plan name specified. Fair usage policy up-to 2000 minutes and 2,000 texts per month.

Cloud Communications Vendor Twilio

Marketplace and a new technology early access program

Twilio's partner program ‘API-first, developer-first' where it categorizes each partner as technology partner or consulting partner. It offers two levels of partnership: Registered and Gold

4 Great Website Speed Measuring Tools

Website Speed Measuring Tools

If you want to ensure that visitors to your website have a good experience, the first thing you will want to do is improve the speed at which your website loads. This is especially important now that more people are browsing websites via their mobile phone – most will abandon a website if it takes more than 6 – 10 seconds to load according to this infographic.

So how can you find out how quickly your website is loading?

There are lots of free tools out there to choose from, but in this post, we are going to look at the tools that offer the most complete data to help you not only check your website speed, but also to help improve it.

Website Speed Measuring Tools: Pingdom

Pingdom offers a free website speed test that you can use to see how quickly your website is loading at any given time. You can configure the tool to test from Amsterdam, New York, or Dallas using the ‘Settings' dropdown option.

Website Speed Measuring Tools

Configuring the location is helpful for businesses targeting audiences are in a specific region. If you don’t choose a location, the default testing location is automatically set to Amsterdam.

When you click ‘Test Now,' the first thing you will see is a summary of your website’s performance.

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Along with the summary of your load time, you can also see how individual elements of your website are impacting load time by looking at the waterfall chart. As you are optimizing your website, you can use this tool to find the images, plugins, and other elements that are causing the most lag when visitors land on your website.

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Additional tabs in your free website speed test give you more information. Under ‘Performance Grade,' you can find recommendations to help you optimize your website.

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Under ‘Page Analysis,' you’ll see a summary of your page load details that breaks down elements types by load time and size.

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If you test your website often, you’ll also find a historical analysis of your website’s load time.

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You can also sign up for their ‘Premium Packages' starting at $9.95 per month to constantly monitor your website speed and up / downtime.

Website Speed Measuring Tools: WebPagetest

WebPagetest is another free tool you can use to analyze your website’s load time. This tool offers a lot more options as far as choosing location, browser, and advanced (optional) testing details.

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When you click ‘Start Test,' you will see a summary of your first visit load time along with repeat visit load times.

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Below this, you can click on the Waterfall View to see the individual elements on your website that affect load time.

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Beneath your first time and repeat visit waterfalls, you will find the content breakdown showing element types with their request time and size.

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When you click on the ‘Content Breakdown' link, you’ll get additional details in table and waterfall view.

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In addition to the standard website speed test, you can also run a ‘Visual Comparison' test between two or more URLs.

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This will show you how your website stacks up against competitors in terms of load time. If you’re only interested in site speed comparisons, you can also try to see which site loads faster.

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You can also use the ‘Mobile Test' to see how your website loads on particular mobile devices.

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This will take you to their partner site to show your website’s speed on the platform you selected.

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Since WebPagetest is an open source project, there are no premium membership options for continued monitoring. You can visit the ‘Test History' tab to see the tests you have run in the past too.

Website Speed Measuring Tools: GTmetrix

GTmetrix allows you to get recommendations from their network and YSlow on how to optimize your website’s speed. Simply enter your domain to begin.

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First, you will get your overall speed grade by GTmetrix and YSlow along with a summary.

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You will then have four tabs to choose from., starting with ‘GTmetrix' and ‘YSlow’s recommended ways to optimize your website.

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Under the ‘Timeline' tab, you’ll find the waterfall view of individual elements on your website and their load times.

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You can also sign up for a free account that will allow you to view historical analysis, setup monitored alerts, and test from multiple locations.

Website Speed Measuring Tools: Google Developer Page Speed Insights

It’s always been rumored that Google will lower your website’s ranking in general and mobile search if your site loads slowly. To support this theory, they provide a free page speed insights test for developers. Simply enter your URL and click Analyze.

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Google's tool will then provide you with scores for a website’s load time on both mobile and desktop devices, along with suggestions on how to improve each.

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You can click on the arrow for each suggestions to see further details, including the elements of your site that they apply to.

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This isn’t the only tool that Google offers for site speed. You can also set up ‘Site Speed' monitoring in your ‘Google Analytics.' This will allow you to see your load time per day and correlate it with traffic boosts, more or less sales, and other analytics data.

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By using the tools and recommendations provided by each option listed above, you should be able to achieve a lower overall load time on your website and give your visitors a positive user experience.

What are your best website optimization tips? Please share in the comments!

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4 Things Your IT Staff Should Know About The Cloud

IT Staff Should Know About The Cloud

it staffIt doesn't matter if it's small or large, if you have one techie or a whole swarm of IT professionals — there are certain things your IT team should know about the cloud right away (and before you put them in charge of implementation!).

The cloud is often misunderstood, and even some IT professionals don't fully grasp its capabilities. So what should your IT staff or employee know about cloud hosting in order to assure a successful implementation?

1. IT Staff Should Know: The cloud is not more or less secure than other hosting options.

Don't let security concerns stop you from moving to the cloud. Cloud hosting is just as risky as shared or even dedicated hosting. Your in-house data center is just as susceptible to security breaches. Keep security as a priority every step of the way when planning your cloud strategy, whether public or private, and you'll be better protected.

Here's an example: you choose a traditional hosting method, and fill in your employees on the ins and outs of allowable sharing and collaboration. Those employees will likely turn to services like Dropbox and Google Docs, despite the plan you so carefully laid out.

If you plan a cloud strategy instead, you can allow employees to use whatever service they'd like. You're prepared in terms of security for whatever comes up along the way because you planned for it in the first place.

2. IT Staff Should Know: Don't rush into the cloud.

Although there are many options that seem easier than others, like AWS for example, it's not all cut and dry. You will need to spend a lot of time customizing solutions and integrating applications.

So the real trick is: take your time to find a cloud solution that will leave you the least amount of work. If your IT staff pushes you to jump on a solution because it's “quicker and easier,” you should be concerned.

3. IT Staff Should Know: A virtual hosting environment is not the same thing as the cloud.

The cloud is very different from virtualization. Although they were both designed to make the most of resources (while at the same time making things more efficient and streamlined), each method is unique.

The main difference: cloud computing is highly customizable at any point in time, and more of a service than an infrastructure. It isn't a one-size-fits all solution, whereas virtualization is often limited in this respect.

Another fact to point out: look at your needs closely, and then select the best option. If your IT department pushes you towards the cloud (and your use of the hosting environment is high), you might find virtualization is the cheaper way to go.

Just because the cloud is hot in the tech world doesn't mean everyone should be jumping on board.

4. IT Staff Should Know: The cloud won't fix everything.

So applications are running slow for your users. Does this mean the cloud will fix it all? Most certainly not. Before you move it all over to the cloud, you need to make sure it isn't a poor design that's causing the problem. If your IT staff hasn't done this prior to moving to the cloud, that's a problem.

Is your IT staff ready for the cloud?

Why Web Hosting Companies Should Remain Impartial

Web Hosting Companies Should Remain Impartial

It's a tough question: what level of responsibility do web hosting companies have for the content they are hosting? Copyright infringement and explicit content can often cross lines that lead to fines and a host of other problems, like a site shutdown. But should we be holding web hosting providers more accountable for the content on the websites that they host? web_hosting_help impartial

It's true that the Internet is a vast place, full of any content you can imagine. This means that there will be content that some find offensive. But just because it's offensive to some doesn't make it illegal. That, in this author's opinion, is the only way to conduct a web hosting company. Impartial is the best way to go — anything goes, as long as it's legal in the country it's being hosted in.

Impartial the Problem: Define Acceptable

If web hosting companies wanted to, they could judge for themselves what content to host, and some do this to a certain extent with in limits of impartial. But some, in favor of making as much money as they can, don't censor content whatsoever. Both situations are equally bad.

The second scenario, the host that doesn't censor content whatsoever — kind of the “don't ask, don't tell” of web hosting — can land the user in hot water depending on the content they are hosting. For example, if they were to host child pornography, that would be a big no-no, and most certainly illegal.

When you look at the first scenario, the hosting provider that censors pages they find offensive or inappropriate, it seems harmless at the surface. After all, it is their company providing the hosting services. Shouldn't they have some say?

Yes, and no. In my opinion, a web hosting company should maintain some impartiality when deciding what to host. Basically, if it's not against the law, go for it!

Impartial: Who Decides?

Think about it: who is judging what is hostable content? There are those that find girls in short skirts offensive. Would we then shut down every site featuring pictures of girls in short skirts? There goes the site of just about every gossip and entertainment site that exists.

This is why hosting companies should ignore the morality issues they may see and keep it strictly legal and impartial. So copyright infringement: no. Online fraud: no. Online bullying and harassment: no. Girls in short skirts: why not? It's not illegal to wear a short skirt.

What Should A Web Hosting Provider Do?

As long as you lay out your stance in the Terms & Conditions — that you will not tolerate illegal content — you're fine. If you happen to come across illegal content, head directly to the authorities in order to take proper action.

Don't run around censoring the sites you host. No “If you don't remove those pictures of the girls in short skirts, we're shutting down your website.” Only go after those who keep sites hosting illegal content, and always get the authorities involved. Your job is to point them out, not police them. If you keep it in the law's hands, you're job as web hosting provider will be much less stressful!

What Can I Do As An Internet User?

So you have come across a site with illegal content. It can be tough for a web host to keep up on content all of their sites are hosting, especially as it can change day to day. If you do come across something you know is against the law, report it to the hosting company and let them take the next step.

What are your views on web hosting companies responsibility in terms of the content they host? What would your solution be?

IT Spring Cleaning: Top 5 Tips

Spring has sprung! In the midst of cleaning your windows and getting rid of cobwebs, save some time for trimming your IT department, IT Spring Cleaning. Cutting back IT costs can save any small business much needed cash. Here are the top five ways to spring clean the IT side of your business. motherboard close-up IT Spring Cleaning

1. Compare cheap hosting plans. Already have a hosting plan? That's great; but just like shopping around for car insurance, it pays to regularly compare cheap hosting plans. Who knows, you might be missing out on a great deal.

2. Consider the cloud. I've posted a few “cost saving benefits of cloud hosting” articles on this site before, but I'll say it again: it's been proven that moving to the cloud is cost-effective. No more IT department; no more servers; no more trouble (for the most part). Not comfortable with moving to the cloud completely? You can always move half of your documents.

3. Simple planning. What happens when an emergency strikes? Most companies will pay anything or do anything to make that problem go away. Right? If you have one or two people on your IT team that have a go-to plan for emergency purposes, you won't have to overspend at the last minute.

4. Supply and Demand Observance. Here's an interesting concept: consider the supply and demand of the people you hire. Maybe you need more outsourced people. Or, maybe you need to hire some more on-site people. Of course, the opposite is also true: you might need to cut some slack. Does your supply of people meet current demand?

5. Think of Outsourcing. Do you really need to have someone in the office to perform that IT job? An outsourced employee costs less, IT Spring Cleaning. Think about it: no benefits to pay, no yearly salary, and no real hassles. Just look for someone with experience, set a rate that agrees with you, and use that person when you need to…not when you don't.